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COURSE OBJECTIVE

This course aims to provide end-to-end knowledge of when and how a domestic inquiry should be conducted. The program focuses on investigation techniques, roles of Managers in a matter concerning misconduct, the evidence collection process and DI proper. Participants can expect to independently run a domestic inquiry without qualms by the end of the session.

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DAY 1

REGISTRATION

8.30am – 9.00am

Overview of Industrial Relations in Malaysia

• Requirements under s.14(1) of the Employment Act 1955
• Brief introduction to s.20 of the Industrial Relations Act 1967
• Understanding how Line Managers t into a process of managing their people

9.00am – 10.30am

MORNING  TEA BREAK

10.30am – 10.45am

Overview of Misconduct

• Statutory provisions on misconduct
• Blueprint for Supervisors in managing misconduct
• Hot stove principle in managing misconduct

10.45am – 1.00pm

Lunch Break

1.00pm – 2.00pm

(Continue) Overview of Misconduct

• Case studies on various types of misconduct and the importance of a Manager’s thought process when investigating
• Difference of processes between misconduct and poor performance
• Disciplinary flowchart

2.00pm – 3.45pm

Afternoon Tea Break

3.45pm – 4.00pm

Types of Misconduct

• Malingering
• Sleeping on duty
• Absenteeism
• Lateness and leaving early
• Neglect of duty and negligence
• Refusal to obey instructions
• Disrespect and insubordination
• Theft, cheating an
• Private Conduct

4.00pm – 4.45pm

Q & A Session - End of Day 1

4.45pm – 5.00pm

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DAY 2

REGISTRATION

8.30am – 9.00am

Domestic Inquiry

• Statutory provisions on discipline
• Due Inquiry
• Preparing for a DI – checklist to consider
• Understanding the roles – Chairman, panel members, prosecutor, secretary
• Understanding the ow of a DI

9.00am – 10.45am

Morning Tea Break

10.45am – 11.00am

(Continue) Domestic Inquiry

• Rules of natural justice (with case studies)
• Examination techniques
• Admissible evidence vs unlawfully obtained evidence or hearsay
• Difference between Responsibility and Accountability
• Case studies on defective DI – how other companies have failed

11.00am – 1.00pm

Lunch Break

1.00pm – 2.00pm

Decision Making Process

• The role of a panel in decision making process
• Drafting a solid panel report

2.00pm – 3.45pm

Afternoon Tea Break

3.45pm – 4.00pm

(Continue) Decision Making Process

• Burden of proof and standard of proof
• Punishment-considerations, case studies

4.00pm – 4.45pm

Q & A Session - End of Day 1

4.45pm – 5.00pm

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