COURSE OBJECTIVE
This course aims to provide end-to-end knowledge and actionable plans for the Performance Improvement Process, including procedures for handling poor performers effectively. Participants will also gain insights into recognizing and addressing sexual harassment, fostering a respectful and safe workplace while enhancing overall productivity.
DAY 1
REGISTRATION
8.30am – 9.00am
Section 1: Introduction to the Primary Legislations
• Overview of the Employment Act 1955: Coverage and the role of the Labour Court
• Overview of the Industrial Relations Act 1967: Focus on Section 20 and the Industrial Relations Court
9.00am – 10.30am
MORNING TEA BREAK
10.30am – 10.45am
Section 2: Identifying Poor Performance
• Definition and Scope
• Misconduct vs. Poor Performance
Section 3: Causes and Prevention of Poor Performance
• Common Causes: Workload, Compensation, Managerial Support
• Preventive Measures: Workload Management, Recognition, Wellbeing
10.45am – 1.00pm
Lunch Break
1.00pm – 2.00pm
Section 4: Assessing Performance Gaps
• Identification Methods: KPIs, Reviews, Benchmarking
• Considerations: Personal and Organizational Factors
Section 5: Performance Improvement Plan (PIP)
• Legal Aspects: Key Cases
• Procedures: Warnings, Improvement Opportunities, Documentation
2.00pm – 3.45pm
Afternoon Tea Break
3.45pm – 4.00pm
Section 6: Implementing a PIP
• Drafting Documents: Performance Summary, Appraisal
• Implementation: Targets, Monitoring
4.00pm – 4.45pm
Q & A Session - End of Day 1
4.45pm – 5.00pm
DAY 2
REGISTRATION
8.30am – 9.00am
Section 7: Communication Strategies to Poor Performers
• Effective Communication: Setting Conversations, Documentation
• Managing Personalities: Communication Techniques
Section 8: PIP Outcomes
• Possible Outcomes: Success, Demotion, Transfer, Termination
• Case Studies: Lessons Learned
9.00am – 10.30am
Morning Tea Break
10.30am – 10.45am
Section 9: Sexual Harassment Laws
• Definition and types of sexual harassment
• Relevant laws and regulations: Employment Act 1955, Anti-Sexual Harassment Act 2022, Code Of Practice On The Prevention And Eradication Of Sexual Harassment In The Workplace
10.45am – 1.00pm
Lunch Break
1.00pm – 2.00pm
Section 10: Types and Forms of Sexual Harassment
• Hostile Work Environment
• Quid Pro Quo Harassment
• Verbal, Gestural, Visual, and Psychological Harassment
• Case laws on sexual harassment
Section 11: Managing Sexual Harassment Complaints
2.00pm – 3.45pm
• Challenges
• Complaint Procedures
• Outcomes
Afternoon Tea Break
3.45pm – 4.00pm
Section 12: Legal Obligations of Employer on Sexual Harassment
• Employer's Duty
• Penalties for Non-Compliance
Section 13: In-House Mechanisms on Eradicating Sexual Harassment
4.00pm – 4.45pm
• Education
• Policy Implementation
• Practical Handling
Q & A Session - End of Day 1
4.45pm – 5.00pm